1. Acceptance of Terms
1.1 These terms and conditions set out the legal terms that apply to your purchase of products from Cole Aesthetics Wholesale through our website at https://www.coleaestheticswholesale.com.
1.2 Before placing an order with us, please read these terms carefully. They inform you about our obligations and your rights, how the contract can be changed or terminated by either party, and other essential information.
1.3 Definition of Contract Parties:
Consumer: You are classified as a consumer if you are buying products outside of a business, trade, or profession. As a consumer, you have specific legal rights relating to the cancellation of the contract and the products delivered to you.
Business Customer: If you are purchasing products for purposes associated with your trade, business, craft, or profession, then you are considered a business customer. This agreement constitutes the entire contractual agreement and supersedes any previous agreements or understandings.
2. Company Information and How to Contact Us
2.1 Cole Aesthetics Wholesale is the trading name for our business located at our main office.
2.2 You can contact our customer service team by:
Telephone: +447402909514
Email: [email protected]
2.3 If we need to contact you about your order, we will do so using the telephone number or email address you provided with your order.
2.4 In these terms, when we refer to “in writing,” this will include email.
3. Formation of Contract
3.1 Your order represents an offer to us to purchase a product. The contract is only formed when we send you an email confirming acceptance of your order.
3.2 Should we be unable to accept your order, we will notify you about this and explain the reasons, which may include product unavailability, unexpected resource limitations, unsatisfactory credit checks, or errors in product descriptions or pricing.
3.3 Upon acceptance, we will assign your order a unique identification number which will be communicated to you and should be used in any subsequent correspondence.
4. Product Information
4.1 Images of products on our website are for illustrative purposes only. Variations between these images and the actual products you receive might occur.
4.2 We take great care to accurately describe and display product colors. However, the actual colors you see depend on your device, and we cannot guarantee complete color accuracy.
4.3 The packaging of products may differ from that displayed on our website due to redesigns or packaging variations.
4.4 Due to the specialized nature of our products, we advise that they only be used or administered by qualified professionals in accordance with local regulations.
5. Your Ability to Make Changes
5.1 If you wish to make a change to the product you have ordered after our contract is made, please contact us promptly. We will let you know if the change is possible, the impact on the price, delivery timeline, or anything else.
6. Our Rights to Make Changes
6.1 We may modify products or these terms to adhere to relevant legal or regulatory requirements or to make minor technical enhancements without affecting the quality or performance of the products.
7. Delivery, Costs, and International Shipping
7.1 Delivery charges vary depending on the selected service and will be displayed during the checkout process.
7.2 For international deliveries, additional charges, such as import duties, taxes, and compliance with local regulations, may apply. These are your responsibility as the customer.
7.3 We aim to fulfill your order within the estimated delivery times as stated during the ordering process, but delays can occur due to factors outside our control.
7.4 If no one is available at your address to receive the delivery, our delivery partner will leave instructions on how to rearrange delivery, failing which, additional charges may be applicable.
8. Cancellation, Returns, and Refunds
8.1 You may cancel the contract and receive a refund, subject to our return policy, which includes conditions such as the state of the returned products (unused, unopened, and in original packaging).
8.2 Business customers should be aware that cancellation rights differ and are more limited compared to consumer rights.
9. Price and Payment
9.1 The price of products will be stated in the order process, and it is your responsibility to ensure that the payment information you provide is correct and sufficient for us to process the payment.
9.2 Changes in VAT rates between your order date and delivery date will be adjusted in the final pricing.
10. Promotions and Discounts
10.1 Any promotional or discount codes provided are for single use within the validity period specified and may be subject to additional terms stipulated at the time of offer.
11. Legal Rights and Responsibilities
11.1 Consumers are protected by statutory rights regarding faulty or misdescribed products. For business customers, these rights are limited and supplemented by the contractual terms agreed upon.
12. Liability and Dispute Resolution
12.1 We accept liability for any foreseeable loss and damage caused by us as legally required. The limitations of liability are more extensive for business customers.
12.2 Dispute resolution for consumers may involve an independent dispute resolution process as an alternative to legal proceedings.
By ordering products from Cole Aesthetics Wholesale, you agree to these terms and conditions, which are designed to establish a clear and fair basis for our relationship. We appreciate your business and strive to deliver exceptional products and service.